Privacy Policy

Last updated: 1 July 2025

Matchguard Ap Pty Ltd (ABN 82 703 555 604) is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it.

1. Who We Are

Matchguard Ap Pty Ltd is a professional business and consulting services provider based in Melbourne VIC, Australia. We operate the website matchguardap.online and provide advisory and consulting services to businesses across Australia.

2. The Australian Privacy Principles

The APPs govern the way Australian organisations collect, hold, use and disclose personal information. We take reasonable steps to ensure our practices comply with each of the APPs, including APP 1 (open and transparent management), APP 5 (notification of collection), APP 6 (use and disclosure), APP 11 (security of personal information) and APP 12 (access and correction).

3. Information We Collect

The types of personal information we may collect include:

• Your name and contact details, such as your email address;
• Your business or organisation name and role;
• Information you provide in enquiries, quote requests or correspondence;
• Information relevant to the consulting services we provide to you;
• Website usage data collected through cookies and analytics, where enabled.

Where it is lawful and practicable, we provide the option for individuals to deal with us anonymously or using a pseudonym. However, in most cases we require your contact details in order to respond to enquiries or deliver our services.

4. How We Collect Personal Information

We collect personal information directly from you wherever reasonable and practicable, including when you:

• Submit an enquiry or quote request through our website;
• Email us at ceo@matchguardap.online;
• Engage us to provide professional business and consulting services;
• Interact with our website and online content.

We will only collect sensitive information where you have consented, or where the collection is permitted or required by law.

5. Why We Collect It

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing quotes;
• Delivering and administering our business and consulting services;
• Managing our client relationships and business records;
• Complying with our legal, accounting and regulatory obligations;
• Improving our website, services and communications.

We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you have consented, you would reasonably expect the use or disclosure, or the use or disclosure is otherwise permitted by the Privacy Act.

6. Disclosure of Personal Information

We do not sell, rent or trade personal information. We may disclose personal information to:

• Service providers who assist us with website hosting, email delivery, analytics or administrative functions, under confidentiality obligations;
• Professional advisers such as accountants, auditors or lawyers where reasonably required;
• Government agencies, regulators or courts where required or authorised by law.

7. Overseas Disclosure

Some of our service providers or their systems may be located outside Australia. Where personal information is likely to be disclosed to overseas recipients, we take reasonable steps, in accordance with APP 8, to ensure those recipients do not breach the APPs in relation to that information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or to be notified when cookies are being used; however, some parts of the website may not function fully without them. Any analytics data collected is used in de-identified or aggregated form wherever practicable.

9. Security of Personal Information

In accordance with APP 11, we take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate physical, electronic and managerial safeguards. When personal information is no longer required, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.

10. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to individuals whose personal information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

11. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to that information under APP 12 and APP 13. We will respond to reasonable access requests within a reasonable timeframe. To make a request, please email ceo@matchguardap.online. We may need to verify your identity before releasing information, and a reasonable administrative charge may apply in limited circumstances, which we will advise you of before proceeding.

12. Complaints and Enquiries

If you believe we have breached the APPs or the Privacy Act, or if you have any questions about this Privacy Policy or the way we handle personal information, please contact us:

• Email: ceo@matchguardap.online
• Post: Matchguard Ap Pty Ltd, Melbourne VIC, Australia

We will acknowledge your complaint promptly and aim to resolve it within thirty (30) days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent update. Continued use of our website or services after an update constitutes acceptance of the revised policy.

14. Contact Details

Matchguard Ap Pty Ltd · ABN 82 703 555 604 · Melbourne VIC, Australia
Privacy enquiries: ceo@matchguardap.online

View our Terms of Service or contact us for further information about our professional business and consulting services.